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FAQ

How Do I Place An Order

Click on the SHOP  option and select the items you wish to purchase by adding them to your cart.. Upon check out you will be offered the opportunity to add more items if you prefer. 

 

Payment Methods and Delivery

1. Payments can easily be made throught                   , the most secure way of paying online.

Your order will be sent to you within 24hours via Courier Service (orders in Cyprus only) or via Registered Post.

Payments can be made to woodontime@yahoo.com

2. You can proceed with a payment through Bank of Cyprus with the following info:

Name of Account: WOOD ON TIME

IBAN Number: CY86 0020 0195 0000 3570 2970 4061

SWIFT / BIC:  BCYPCY2N

If you are using the Bank of Cyprus 1bank App, you can send us the money through the QuickPay option with just a simple text using our mobile number 99 878420 and by adding our a/c number 357029704061.

Your order will be sent to you within 24hours via Courier Service (orders in Cyprus only) or via Registered Post.

3. We Offer the option to pay CASH UPON DELIVERY. Just email us your order and we will handle the rest ! No extra charge : ) This method applies ONLY for orders in Cyprus.

Your order will be sent to you within 24hours via Courier Service.

Are the watches made of real wood?
Yes, they are. The different kinds of wood used are indicated on the product pages of the different watches. We work with maple wood, sandalwood, ebony, pine and bamboo in various colors and techniques. 

 

What are the delivery rates

FREE DELIVERY applies within Europe and rest of the world (unless other restrictions apply)

Do you deliver to other countries

We offer FREE DELIVERY to all countries worldwide (unless other restrictions apply for a certain country).

Does the watch fit me
Yes. The size of your watch is fit to all but can also be adjusted to personal measures by adding some holes on the leather straps or removing some links from the wooden bracelet/strap. 

This is easily done by a jeweler, a watchmaker or yourself.  

The watches with wooden bracelet/strap are delivered with the easy-to-use tool that you can use to adjust the strap yourself.  If more info or help is needed, we are just a phone call or email away.  Your watch will always fit you perfectly ! 

Will my watch look exactly like the pictures?

And better !! As all of our watches are made of natural wood, each watch has its own unique pattern but we have had no complaints so far, just super excited customers for loving the watch even more on person !

Can you make gift wrap or personalize the package of an order?

Yes. We offer the following options:

1. Wrap the gift box in gift paper. If you have in mind something specific and we can attend to your specifications, be happy to know we will do our best to accomodate you. 

2. Add a note/card with words of your choice.

The above options are offered free of charge. Charges apply only if your specifications are of a certain cost.

Are the watches waterproof?  
No, the watches are not completely waterproof.  However, they are splash proof, so some light rain or water will not hurt your watch.  But just to be on the safe side, it's best you don't wear your Wooden Watch in the shower or when going for a swim.

Complaints
If you are experiencing any problems with your watch, you can contact our customer service by emailing us. Our customer contact division will review your question or complaint, and try to resolve the problem as soon as possible.
You will receive a confirmation after sending an email.  We usually respond within 24hours.