FAQ

​How Do I Place An Order ?

Click on the OUR PRODUCTS  option and select the items you wish to purchase by adding them to your cart.  Upon check out you will be offered the opportunity to add more items if you prefer.  You will then choose your payment method and proceed to fill all the necessary blanks for your address and credit/debit card info so the order and payment will be complete.

Your order will be sent to you within 48 working hours via Registered Post or if requested by the Customer via Courier Service (orders in Cyprus only). Our delivery time starts from the moment an order is accepted and includes a 24 - 48 hours period where your items will be processed and dispatched by us.  Estimated delivery times is one (1) to three (3) working dates after dispatch date.  Please make sure to provide the correct shipping address as we are unable to redirect orders once they are on their way to recipient.

Are the watches made of real wood?

Yes, they are. The different kinds of wood used are indicated on the product pages of the different watches. We work with maple wood, sandalwood, ebony, pine and bamboo in various colors and techniques. 

What are the delivery rates for Europe and Internationally?

FREE DELIVERY applies within Europe and rest of the world (unless other restrictions apply)

Will the watch fit me?
Yes. The size of your watch is fit to all but can also be adjusted to personal measures by adding some holes on the leather straps or removing some links from the wooden bracelet/strap. 

This is easily done by a jeweler, a watchmaker or yourself.  

The watches with wooden bracelet/strap are delivered with the easy-to-use tool that you can use to adjust the strap yourself.  If more info or help is needed, we are just a phone call or email away.  Your watch will always fit you perfectly ! 

Will my watch look exactly like the pictures?

And better !! As all of our watches are made of natural wood, each watch has its own unique pattern but we have had no complaints so far, just super excited customers for loving the watch even more on person !

Can you make gift wrap or personalize the package of an order?

Yes. We offer the following options:

1. Wrap the gift box in gift paper of our preference. If you have in mind something specific and we can attend to your specifications, be happy to know we will do our best to accommodate you.

2. Add a note/card with words of your choice. The card will be 6cm x 8cm.

The above options are offered free of charge. Charges apply only if your specifications are of a certain cost.

Are the watches waterproof?  
Because we only use natural wood and materials, the watches are not waterproof.  However, they are splash proof, so some light rain or water will not hurt your watch.  But just to be on the safe side, it's best you don't wear your gorgeous Wood On Time Watch in the shower or when going for a swim.

Complaints
If you are experiencing any problems with your watch, you can contact our customer service by emailing us. Our customer contact division will review your question or complaint, and try to resolve the problem as soon as possible.
You will receive a confirmation after sending an email.  We usually respond within 24hours.